HOW TO RETURN AND CLAIM?

If you are not completely satisfied with your DEERHUNTER product, you are always welcome to return the product to us. We ask that returns are made within 60 days of receipt of your purchase. If you wish the full amount to be refunded, the product must be returned in the same condition as it was received.

If you want to exchange an item for a different size or colour, you must return your item to us and then order a new one on the website.

Unfortunately, it is not possible to return or exchange an item via our webshop that was purchased from one of our retailers. Repair and warranty: If your item was purchased from one of our retailers, please contact the store where you purchased the product, and they will handle your enquiry.

Products purchased on deerhunter.eu must be returned via our returns form and cannot be handed in, exchanged, or returned in person at the Deerhunter head office.

Refunds can be made via the enclosed return label. The table below shows the costs of using the enclosed label. The refund amount will be deducted from the refund.

 

 Country  Price  Method
 Belgium  10 EUR  GLS
 Estonia  14 EUR  GLS
 Italy  18 EUR  GLS
 Latvia  14 EUR  GLS
 Luxembourg  10 EUR  GLS
 Netherlands  13 EUR  GLS
 Poland  14 EUR  GLS
 Slovak Republic  14 EUR  GLS
 Slovenia  14 EUR  GLS
 Spain  14 EUR  DHL
 Czech Republic  18 EUR  GLS
 Hungary  19 EUR  GLS
 Northern Ireland  14 EUR  DHL
 England  16 GBP  DHL
 Wales  16 GBP  DHL
 Scotland  16 GBP  DHL
 Sweden  139 SEK  GLS
 Lithuania  14 EUR  GLS
 Malta  40 EUR  DHL
 Portugal  14 EUR  DHL
 Norway  350 NOK  DHL
 Croatia  14 EUR  DHL
 Greece  14 EUR  DHL
 Cyprus  40 EUR  DHL
 Finland  13 EUR  DHL
 Bulgaria  14 EUR  DHL
 Ireland  18 EUR  DHL

 

NOTE: If you cannot find the return label, please write to this email to get a new one: contact@deerhunter.eu

 

HOW TO MAKE A RETURN OR EXCHANGE

Return with GLS from:

If you wish to return one or more of your purchased items from deerhunter.eu, please complete the return form via our return system Claimlane.

Go to Claimlane

 

Next, simply pack the items you wish to return in the box they came in, attach the enclosed return label and return the box to your nearest GLS parcel shop.

Click here to find your nearest GLS Parcel Shop: https://GLS-group.eu/DK/en/depot-parcel-shop-search

 

Return with DHL from:

If you wish to return one or more of your purchased items from deerhunter.eu, please complete the return form via our return system Claimlane.

Go to Claimlane

 

If you wish to return the goods to DEERHUNTER, you have two options:

  1. Deliver your return to the nearest DHL drop-off point.
  2. Order a collection of the returned item from your own address.

 

1. Return delivery to your nearest DHL drop-off point

If you choose this option, simply place the items you wish to return in the box they came in and attach the enclosed return label, then deliver the box to your nearest DHL drop-off point

 

Click on this link to find your nearest DHL drop-off point: https://locator.DHL.com/

 

2. Collection of returned goods from address

If you choose this option, please use this link:

https://mydhl.express.dhl/ca/en/schedule-pickup.html#/schedule-pickup#label-reference

 

When you click on the link, this is what appears on your screen:

Label

As you already have a return label, just press the 'No' button. Finally, enter the WAYBILL number (WAYBILL – see example below), which you can find on the return form, and choose the address you want the package to be collected from.

You now have the option of choosing a date that best suits you for the carrier to come and pick up your return package.

 

Refunds:

Once we have received the product in our warehouse, we will transfer the money to your account within 7 working days.

If you have any questions regarding returns or claims, please contact us by email: return@deerhunter.eu or call us by phone: +45 7422 3668.